At LENOK®, customer satisfaction is our priority. We aim to provide a smooth, transparent, and reliable shopping experience. Please review our updated policies below.

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Exchange Policy

We offer exchanges only under the following conditions:

• The item must be unused, unworn, unwashed, and in original condition
• The product must be returned in its original packaging with tags intact
• Exchange is applicable only for defective, damaged, or incorrect items
• Exchange requests must be initiated within 7 days of receiving the order

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Refund Policy

Do you offer refund?

• We are not offering refunds in any case. For international customers, we only offer exchanges of articles or voucher/discount codes for future online shopping if they cancel their Paid orders..

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Order Cancellation Policy

• Orders can only be cancelled if they have not yet been shipped
• Once shipped, cancellation is not possible
• Refusing a shipped order may lead to restrictions on future purchases

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Complaints & Customer Support

For any queries, complaints, or assistance regarding your order:

Customer Support Hours: Mon–Sat (09:00 AM – 06:00 PM)
Email: support@lenokstudio.com
WhatsApp / Call: +92 326 8153665